So, you are thinking of a software project?

The Developer's Help Desk is designed to create an online retailing tool that becomes the center of Client Project Management whether just ordering a canned project such as converting from one EFT switch to another, or ordering and initiating new custom solutions or integrations, or even purchasing professional services or tools to build their own solutions outside of CU*Answers offerings.

Meet the Developer's Help Desk Team

Scott Page Business Development Manager

With 30+ years of CU*A and CU industry experience, Scott is working to ensure this initiative creates a solid business methodology and audience of developers looking to build something new.

Brian Maurer EVP of Software Development

Brian is an IT leader with nearly 20 years of experience, he currently oversees 11 teams that make up CU*Answers Software Development department.

Kim Claflin Account Executive

Kim brings experience from both the programming and project management worlds to work with projects across various platforms in CU*BASE and other integration points.

Kristian Daniel Account Executive

With the success of IRSC, Kristian will also serve as the Developer's Help Desk Account Executive. Kristian will discuss any project ideas with your credit union, and work with your credit union on everything custom.

Lorie Morse AVP of Integrated Technologies

Lorie oversees three programming teams - Custom, Conversion, and EFT Programming. Lorie has been with CU*Answers for 24 years, with 15 of those years in the technical industry.

Project Development Phases


Think it.

Ideas don't always come easily, but when you have a good one, it's exciting to tell others and work toward that goal. Of course not all ideas are great. But, any idea can lead to a better idea. Give your idea a chance to blossom!



Write it.

Explain the idea. Write it out so the users, stakeholders and developers can understand. If you can't explain it in writing, how can you realize your goal? A good spec leads to a good design. Make it happen!



Fund it.

Time, Money, Manpower, Hardware. Unlock and free up the required resources. It's not always easy to commit the necessary resources, but a project with insufficient resources is doomed to fail. Don't set yours up for failure!



Build it.

The right developer makes all the difference. If that's you, great! If it's not you, a partner that can manage the project and deliver the goods is priceless. Choose wisely!



Ship it.

When will it deploy? How will it deploy? What resources are needed to deploy it? Can you answer these questions? Or do you need a partner to answer them?



Support it.

Help and support your users. Maintain your project as technology, use and requirements change. Look to the future. A popular software can fail if your support is lacking. Can you provide good support? Or do you need help?


Do it Together

When you don't have all of the resources, working together as a team provides many benefits. A team can help you:

  • Determine the appropriate technology
  • Provide the necessary people on demand
  • Manage day-to-day activities

Your team can get the job done. But, you're dependent upon others to hold up their end of the bargain. The right partner is critical to your project.

Do It Yourself

DIY means you own it. That doesn't mean you have to provide everything, but you do need to either provide it or contract for it. DIY allows you to:

  • Choose the team
  • Set the schedule
  • Determine the technology
  • Control the outcome

Of course, DIY means you have all of the responsibility as well. You'll need many skills to make it happen. But, the rewards are great!

Application Programming Interface

API Center

It used to be you could only choose from what was offered. Think of an API as a way to get what you want, not what's being offered. An API provides the information you want but you decide what you want to do with it. The API defines how to get it. It's the highway, not the car. You choose the destination and how you get there.

An Important Note

CU*Answers has been developing and delivering world class IT solutions to the credit union industry for 45 years. Our products, tools and developers are the best to be found. Our commitment is to you and your goals. Our hope is that together we can grow and prosper. Let's get started today!