How can my credit union best use the Developer’s Help Desk?
Think of it this way - the Developer's Help Desk is here to take your software project hopes, visions, and desires - and help make them become a reality, no matter the project size. Depending upon your project type, you may engage the DHD in a variety of ways:
- A primary goal of the DHD is blending various CU*Answers project management offerings, capabilities, and products as offered in the past, and presenting many of these services via online retailing and similar self-service techniques. For example, we have designated an online retailing tool that becomes the center of client project management - whether just ordering a canned, off-the-shelf project we have done many times before, such as converting from one supported EFT/Online Credit Card Vendor to another, ordering and initiating new custom software solutions or integrations, and even purchasing professional services or tools to build your project outside of traditional CU*Answers project development strategies.
- For providing an exciting Do It Yourself opportunity which empowers clients to be their own project architects, builders and managers for developing software integrations and other custom solutions. Then, contracting us only for the the expertise or resources you specifically need. For example, a client may wish to develop their own project specification to present to CU*Answers, as well as perform all project testing on the back end. The client would likely only contract CU*Answers for programming services to complete the project. This is a perfect strategy for how the Developer's Help Desk may work closely with your team to determine the level of resources required from us.
- If still uncertain, simply contact us to speak about your project idea, thoughts, and concerns so we can help you determine a set strategy before initiating the project!
So, you are thinking of a software project?
The Developer's Help Desk is designed to create an online retailing tool that becomes the center of Client Project Management whether just ordering a canned project such as converting from one EFT switch to another, or ordering and initiating new custom solutions or integrations, or even purchasing professional services or tools to build their own solutions outside of CU*Answers offerings.
Meet the Developer's Help Desk Team
Scott Page Business Development Manager
With 40+ years of CU*A and CU industry experience, Scott works to ensure this unique initiative provides a solid business methodology and audience of creative developers.
Brian Maurer EVP of Software Development
Brian is an IT leader with nearly 20 years of experience, he currently oversees 11 teams that make up CU*Answers Software Development department.
Kim Claflin Account Executive
Kim brings experience from both the programming and project management worlds to work with projects across various platforms in CU*BASE and other integration points.
Kristian Daniel Account Executive
With the success of IRSC, Kristian will also serve as the Developer's Help Desk Account Executive. Kristian will discuss any project ideas with your credit union, and work with your credit union on everything custom.
Lorie Morse AVP of Integrated Technologies
Lorie oversees three programming teams - Custom, Conversion, and EFT Programming. Lorie has been with CU*Answers for 24 years, with 15 of those years in the technical industry.
Ideas don't always come easily, but when you have a good one, it's exciting to tell others and work toward that goal. Of course not all ideas are great. But, any idea can lead to a better idea. Give your idea a chance to blossom!
Explain the idea. Write it out so the users, stakeholders and developers can understand. If you can't explain it in writing, how can you realize your goal? A good spec leads to a good design. Make it happen!
Time, Money, Manpower, Hardware. Unlock and free up the required resources. It's not always easy to commit the necessary resources, but a project with insufficient resources is doomed to fail. Don't set yours up for failure!
The right developer makes all the difference. If that's you, great! If it's not you, a partner that can manage the project and deliver the goods is priceless. Choose wisely!
When will it deploy? How will it deploy? What resources are needed to deploy it? Can you answer these questions? Or do you need a partner to answer them?
Help and support your users. Maintain your project as technology, use and requirements change. Look to the future. A popular software can fail if your support is lacking. Can you provide good support? Or do you need help?
- "The Developer's Help Desk is at the center of our DIY initiatives. By providing an online store for clients to easily order common project services, and innovative tools for empowering clients to design, build, and manage projects, the DHD is helping position CU*Answers as a leader in providing custom development solutions for credit unions."
Randy Karnes, CEO - CU*Answers
- "Our credit union wanted to create a unique commercial loan product, but were unsure how best to proceed. We engaged the CU*Answers Lender*VP and Programming teams to review our Design Studio (custom project) goals. Your experts were quick to respond, and demonstrated a deep level of project design creativity and expertise. Thanks to their working closely with our team, we were able to move quickly from vision to reality, and successfully roll out this new product earlier than expected. Today, this product is popular with our membership, and have resulted in booked commercial loans that we otherwise would not have received."
Thomas J. Gryp, President and CEO - Notre Dame Federal Credit Union
- "Our credit union has done a quite of bit of custom programming with the DHD team. One of the more recent (and exciting) projects was an SSO connection between It's Me 247 and the Everence Foundation 'donor advised' platform for our new MyNeighbor charitable credit card. The project was completed within the agreed upon time frame and budget; in fact, we immediately commissioned a second wave to make this functionality available in mobile app as well. The DHD team has been very responsive to both ideas unique to Everence and ones that benefit the entire CU*Answers network."
W. Kent Hartzler, President and CEO - Everence Federal Credit Union
- "We recently ordered our first API test keys. In addition to having certain ideas for how we may potentially utilize these APIs internally to create various new processes, services, and options for our members, we are very excited for what these APIs will mean per our Credit Union's exploring 3rd party vendor solutions."
Linda Bodie, CEO - Element Federal Credit union
- "As the first consumer of APIs, I loved the teamwork!"
Ken Vaughn, Web/Mobile Development Team - CU*Answers
Project Development Phases
Do it Together
When you don't have all of the resources, working together as a team provides many benefits. A team can help you:
- Determine the appropriate technology
- Provide the necessary people on demand
- Manage day-to-day activities
Your team can get the job done. But, you're dependent upon others to hold up their end of the bargain. The right partner is critical to your project.
Do It Yourself
DIY means you own it. That doesn't mean you have to provide everything, but you do need to either provide it or contract for it. DIY allows you to:
- Choose the team
- Set the schedule
- Determine the technology
- Control the outcome
Of course, DIY means you have all of the responsibility as well. You'll need many skills to make it happen. But, the rewards are great!