Category: Press Release

CU*Answers releases DHD 2nd quarter project activity

CU*Answers announced its Developer’s Help Desk (DHD) volumes are growing as the number of custom project requests submitted, Online Store orders and completed projects continue to expand.

During its second fiscal quarter of 2021, 53 custom projects were fully completed, which included nearly 3,100 programming hours. Additionally, 96 custom project requests were submitted, which resulted in 70 custom bids being provided to 64 clients utilizing its CU*BASE processing system. The project requests volume represented an increase of 12% from the previous year.

Scott Page, DHD business manager, said the DHD is inherently designed to provide a DIY opportunity for how clients coordinate software development projects with CU*Answers. Clients are actively encouraged to facilitate the design, building and managing of custom projects, while contracting with CU*Answers for only those professional services as required.

To learn more about the Developer’s Help Desk, visit them at their website.


CU*Answers releases DHD 3rd quarter project volumes

CU*Answers announced its Developer’s Help Desk (DHD) the volume of custom requests being submitted and projects being completed remain high. During for the third fiscal quarter of 2020, 67 custom projects were fully completed, which represented over 3,300 programming hours. 87 custom project requests were submitted for the period, and increased the total custom requests received total to 390 for the fiscal year. These custom requests were submitted by 70 different CU*BASE processing clients.

Scott Page, DHD business manager, said the DHD is intended to provide an innovative strategy for how CU*Answers works with clients and vendors for developing new software initiatives. Clients are encouraged to be the project designer and contract CU*Answers for professional services only as desired within the overall project scope.

To learn more about the Developer’s Help Desk, visit them at their website.


CU*Answers adds 3rd party vendor integrations

CU*Answers recently announced that its Developer’s Help Desk (DHD) completed 81 custom projects during its second fiscal quarter, including two recent 3rd party vendor integrations. These vendor integrations included:

  • Augeo (Statement Print Rewards) – CU*Answers offers a product which facilitates the printing of Augeo rewards on CU*BASE member statements.
  • Van Wagenen Financial Services – CU*Answers has developed a file exchange process for uploading a CU*BASE loan data file.

Scott Page, DHD business manager, said the DHD team is regularly adding new third party vendor integrations to its overall suite of CU*BASE services. He mentioned that clients may easily place orders for these integrations via the DHD Online Store, which features 300+ software products and services. The DHD is designed to provide a unique opportunity for clients and vendors when considering a new custom software strategy, and these 3rd party integrations are normally a direct result of a specific client request for a targeted vendor solution. To learn more about the Developer’s Help Desk, visit them at their website.


CU*Answers releases DHD 2nd quarter project volumes

CU*Answers announced its Developer’s Help Desk (DHD) volumes remains high as per the number of custom requests being submitted and projects being completed.

For the second fiscal quarter of 2020, 67 custom projects were fully completed, which represented over 2,500 programming hours. Additionally, 134 custom project requests were submitted for the period, and increased the total custom requests received to over 300 for the fiscal year. These custom requests were submitted by 84 different CU*BASE processing clients.

Scott Page, DHD business manager, said the DHD is inherently designed to provide a DIY opportunity for how clients coordinate software development projects with CU*Answers. Clients are openly encouraged to facilitate the process to design, build, and manage custom projects, and only contract CU*Answers for professional project related services as desired.

To learn more about the Developer’s Help Desk, visit them at their website.


CU*Answers DHD offers custom project planning video

CU*Answers announced its Developer’s Help Desk (DHD) has recently added its newest video to the DHD website for building custom software with CU*Answers.

Scott Page, business manager for the Developer’s Help Desk, said the DHD offers a creative new way for clients to design, build and manage custom development software solutions with CU*Answers. An important tool for helping introduce clients to the DHD initiative is a video series helping describe many of the unique services, techniques and considerations when considering a project initiative.

Page said this newest video is targeted to clients considering a custom project initiative, and various issues the DHD team has seen as clients initiate a custom process. This video focuses on three primary considerations:

  1. Clients engaging the DHD too late during their decision process
    1. Signing with a 3rd party prior to discussing with CU*Answers
    2. Unrealistic expectations as to what a 3rd party integration process may entail
    3. Will it still meet your intended goals?
  2. Understanding what member data is being requested by your 3rd party
    1. Don’t assume the vendor is requesting only the data you believe is necessary… you may be very surprised!
    2. Performing 3rd party due diligence, a critical component
    3. Having a vendor exit strategy in case things don’t work out
  3. Project cost and timing considerations
    1. Designing and building a custom project – what does it really mean?
    2. Pricing considerations, development layers, project roll-out timing

CU*Answers provides 1st quarter project volumes for Developer’s Help Desk

CU*Answers announced that custom requests being submitted and projects being completed by its Developer’s Help Desk (DHD) continue to grow. During the first fiscal quarter of 2020, 88 custom projects were fully completed, which represented nearly 4,300 programming hours. 160 custom project requests were submitted, which represented an increase of 9% from the previous quarter. These custom requests were submitted by 88 different CU*BASE processing clients.

Scott Page, DHD business manager, said the DHD is all about providing a unique opportunity for clients and vendors to consider when exploring a new custom software opportunity. A big part of this initiative is to encourage clients to be the project designer, and contract with CU*Answers professional services for only those services needed as per the total project scope.

To learn more about the Developer’s Help Desk, visit them at their website.


CU*Answers releases new API catalog

CU*Answers recently announced the publishing of its Fall 2019 API Catalog. API development represents an important process to continually enhancing CU*Answers’ capabilities to remain flexible for providing data in a streamlined, secure manner. This is not only for the tools the cooperative CUSO develops, but provides a gateway to allow others to develop products that connect with and integrate into the CU*Answers product suite.

Scott Page, DHD Business Manager, said: “The API catalog lets users familiarize themselves with the APIs that are available through the DHD: both existing APIs and ones that will be released soon. CU*Answers now features over 300 free APIs for every client to consider as they are thinking of project development strategies. For any credit union looking to order a free API catalog, they may do so directly through our DHD Online Store.”


CU*Answers announces DHD 4th quarter project volumes

CU*Answers announced its Developer’s Help Desk (DHD) volumes are growing as the number of custom projects being completed and project requests submitted continues to escalate.

During the fourth fiscal quarter of 2019, 82 custom projects were fully completed, which represented nearly 3,000 programming hours. Additionally, 129 custom project requests were submitted, which represented an increase of 15% from the previous period.

Scott Page, DHD business manager, said the DHD is intended to provide an innovative strategy for how CU*Answers works with clients and vendors for developing new software initiatives. He described as part of this process, clients are encouraged to be the project designer, and contract for CU*Answers professional services only as desired within the overall project scope.

To learn more about the Developer’s Help Desk, visit them at their website.


Developer’s Help Desk marks two-year anniversary

CU*Answers announced that its Developer’s Help Desk has reached its two-year anniversary. In its first two years the DHD completed 378 (custom) Design Studio project requests, which encompassed 16,000 programming hours. The volume of Design Studio projects completed in year one increased by 30% and the number of applied programming hours increased by 40%.

Scott Page, Developer’s Help Desk business manager, said: “It’s exciting to see the growth in client Design Studio project requests, programming development and completed projects moved into production. The DHD brand is considerably more established, and the volume of custom project orders being placed through our DHD website and online store is steadily growing. As mentioned, this is reflected in activities performed during year two as compared to our first year. Looking ahead, we believe the number of clients seeking to engage with the DHD team for helping fulfill their vision to develop desired new software tools will only continue to escalate.”

To learn more about the Developer’s Help Desk, visit them at their website.


CU*Answers DHD project requests growing

CU*Answers announced that the volume of Design Studio (custom software) projects submitted through its Developer’s Help Desk (DHD) is steadily increasing.

During the most recent 12-month period, 224 Design Studio projects were fully completed, which represented over 7,600 programming hours. The volume of Design Studio project requests received also increased by over 20% compared with the previous 12-month period.

Scott Page, Developer’s Help Desk business manager, said: “It’s exciting to see the level of growth of Design Studio project requests being received, developed and moved into production. The DHD business model is designed to provide clients a unique partnership opportunity to design, build and manage custom software solutions on their terms.”

To learn more about the Developer’s Help Desk, visit them at their website.


DHD Online Store continues to expand

CU*Answers announced that its Developer’s Help Desk (DHD) online store continues to expand and is seeing steady growth in client orders received. The DHD store now features over 175 products and services, and is located within the CU*Answers Online Store. A new section featuring recently completed DHD project development successes has been added for clients to quickly scan for potential tools peers have successfully implemented at their credit unions.

Scott Page, business development manager, said: “The online store continues to evolve, and provides a unique opportunity for better serving our clients. It offers an online retail shopping experience for ordering a variety of off-the shelf tools CU*Answers has previously developed or getting started with a Design Studio (custom) project request. By grouping these project types into various categories, we can offer an even simpler, more streamlined approach for clients to be able to quickly review and determine a potential solution. For many clients, the online store has become a first research point for helping determine a possible business strategy.”


CU*Answers releases new APIs for credit unions and vendors

The CU*Answers Developer’s Help Desk has announced the release of dozens of new APIs to provide new functionality for developers. Clients and third-party developers can shop the DHD’s online store to review additional information and place an online order.

Scott Page, DHD business manager said: “As APIs are developed, they may be used as a bridge by other third-party applications to access our CU*BASE® system, It’s Me 247 Online/Mobile Banking or anything to which CU*Answers allows data access. Our clients can leverage these APIs to create diverse new revenue streams and as a catalyst for do-it-yourself type projects.”

CU*Answers’ API development represents an important strategy to enhance its flexibility for providing additional data to the tools they develop, and as a secure gateway for others to develop products that seamlessly integrate to its comprehensive solutions suite. A major focus for 2019 and beyond is to continue to build its foundation of APIs, both within CU*Answers applications and in partnership with external vendor/partner applications.

To learn more about the Developer’s Help Desk, visit them at their website.