DHD Video Series: Key Considerations – Understanding Custom Projects & Authorizing per Vendor Data Requests

Check out the Developer’s Help Desk video series for answers to common questions and tips relating to the DHD platform.  In our fifth video, Scott Page and Brian Maurer discuss what to keep in mind with vendor requests for data, including how to approach this part of the process with a level of caution and understanding why a vendor might be interested in collecting more data from you.

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To view additional DHD videos, click here to visit our website!


Check Out the Developer’s Help Desk Video Series: Key Considerations – Engaging the DHD Too Late in the Process

Check out the Developer’s Help Desk video series for answers to common questions and tips relating to the DHD platform.  In our fourth video, Scott Page and Brian Maurer discuss challenges that credit unions may face if they don’t reach out to the DHD early enough in the planning of a project.  The sooner you engage with the DHD, the sooner we can provide you with a timeline and cost estimates for a project!

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To view additional DHD videos, click here to visit our website!


The Developer’s Help Desk is Ready to Make Your Project Vision a Reality!

The Developer’s Help Desk (DHD) provides a means of facilitating the process by which clients design, build, and mange custom projects in an innovative way.  Our virtual store features over 200 products and services, providing a variety of Off-the Shelf products and services for which CU*Answers has previously developed, as well as the option getting started with a Custom Project request.

Key Benefits of working with the Developer’s Help Desk

  • Our online shopping outlet allows you to easily review and purchase various products and services.
  • Our services are uniquely targeted to clients interested in designing, building and managing projects for themselves.
  • You are the boss, empowered to tell us your vision and contracting only for the services required.
  • Think of DHD as your project’s general contractor, helping determine the level of resource/services needed from CU*Answers, then bidding out the job accordingly.
  • Additionally, our project developers/programmers, technical writers, quality controllers and marketing experts act as subcontractors – you simply pay as per the bid for completing the job.

Whether you’re looking to order a “canned product” (such as converting from one supported EFT switch to another) want to initiate a new Custom Project request, or are interested in professional services to help architect your own solution outside of CU*Answers, the DHD team is happy to assist!

If you would like additional information or have questions, please contact the DHD team by clicking here.


Check Out the Developer’s Help Desk Video Series: What Makes the DHD Unique?

Check out the Developer’s Help Desk video series for answers to common questions and tips relating to the DHD platform.  In our third video, Scott Page and Brian Maurer discuss the differences between working on a custom project with DHD versus the traditional development processes through CU*Answers.  These include placing you in control to better meet the needs of your organization and the ability to work at a pace that suits your credit union and vendor(s).

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To view additional DHD videos, click here to visit our website!


Check Out the Developer’s Help Desk Video Series: What’s the Value to a Vendor?

The Developer’s Help Desk is pleased to debut a new series of videos where we answer common questions and discuss tips relating to the DHD platform.  In our second video, Scott Page and Brian Maurer explore the value the DHD can provide to a vendor or client, including the option for greater control over the development process and a faster time frame for the completion of a project.

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To view additional DHD videos, click here to visit our website!


Developer’s Help Desk e-Alert: Check Out Our Recent Project Updates!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a recent vendor integration, which can be ordered through our online store.

  • Devenir  – Devenir is a national leader in powering investment solutions for healthcare accounts.  Devenir delivers investment solutions that power health care account offerings for a variety of industries, including credit unions and banks to deliver convenient, cost-effective HSA solutions that increase member value while giving account holders the power to save for future health care expenses.

CU*Answers has developed an Off Trial Balance solution with Devenir to receive a daily balance/status file.  Utilizing the AFT feature in CU*BASE, your members can ‘transfer’ funds from their HSA account to their Devenir investment account.  When funds are liquidated through Devenir, the money will be transferred back into the member’s HSA account.

With this information, your members will quickly associate these extended services as direct credit union services – not a separate vendor or broker with whom they would normally be required to connect with separately for an initial review of these accounts.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Check Out the Developer’s Help Desk Video Series: Why Did CU*Answers Organize the DHD?

The Developer’s Help Desk is pleased to debut a new series of videos where we answer common questions and discuss tips relating to the DHD platform.  In our first video, Scott Page and Brian Maurer explore how the Developer’s Help Desk came to be and discuss some of the benefits that DHD provides our credit unions.

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To view additional DHD videos, click here to visit our website!


Developer’s Help Desk e-Alert: Don’t Forget to Check Out These Projects!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  We’d like to remind our clients that the following integrations are available and can be ordered through our online store.

  • Sageworks (Abrigo) – provides financial analysis and risk management software to financial institutions.  CU*Answers has developed a daily data file extract to be delivered, which may include various loan, collections and deposit data.
  • Suntell – offers a risk management system for various commercial loan origination and loan management services.  CU*Answers has developed a daily data file extract to be delivered.

If you would like additional information, or have questions regarding these integrations, please contact the DHD team by clicking here.


Developer’s Help Desk e-Alert: Check Out Our Recent Project Updates!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce previous vendor integrations, which can be ordered through our online store.

  • Visible Equity (an nCino Company) – Visible Equity provides comprehensive, intuitive ALLL/CECL software that allows a user to easily segment their portfolio, analyze individual loans for impairment and expected loss, collectively review loans using CECL-compliant loss rate methods, incorporate qualitative and environmental factors and reasonable and supportable forecasts, run stress test scenarios, and instantly produce a comprehensive suite of reports and disclosures.  CU*Answers has developed a monthly data upload process to Visible Equity that includes various member information to facilitate CU*BASE clients’ ability to utilize this solution.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk e-Alert: Check Out Our Latest Projects!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce previous vendor integrations, which can be ordered through our online store.

CU*Answers now offers an integration strategy with several third-party loan origination software platforms to submit applications to CU*BASE.  The vendors we currently partner with are Sync1, CU Direct, and MeridianLink.  Each of these integrations incorporates a seamless two-way transmission of data between the two systems.  The application and underwriting process is handled within the third-party software.  Once approved, the loans are delivered to CU*BASE for member account creation and funding of the loan.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store.

  • SavvyMoney – SavvyMoney not only assists your membrs with viewing their credit score, but allows them to keep a running history as well.  This tool may also deliver educational factors on what is impacting the score and how members could improve it.  This can be useful as a financial counseling aid for credit unions.

CU*Answers has created an integration that brings the SavvyMoney financial tools and the VantageScores they utilize into It’s Me 247 desktop and mobile web banking, providing your members the ability to become familiar with their credit scores, along with a host of other tools.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store.

  • SWBC (Loan Payment Tool) – The SWBC Loan Payment Tool is available via a credit union website link and provides members an efficient and convenient method for making loan payments, utilizing debit/credit cards or ACH payment options.  This process may include two components: a Web Validation File sent from CU*Answers to SWBC and CU*Answers receiving a secured (daily) posting file from SWBC.  The file will include the payment amount, posting fee, loan account number and would debit the member’s account.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.