DHD Video Series: Key Considerations – Gosh, Why Does it Cost So Much?

Check out the Developer’s Help Desk video series for answers to common questions and tips relating to the DHD platform.  In our seventh video, Scott Page and Brian Maurer discuss cost factors when developing a new project, including the total cost from CU*Answers as well as from vendors.  Brian and Scott also explain the long-term value for the network, as once a project is completed, it can be made available to other clients via our online store.

View the Video

To view additional DHD videos, click here to visit our website!


DHD Video Series: Key Considerations – Gosh, Why Does it Cost So Much?

Check out the Developer’s Help Desk video series for answers to common questions and tips relating to the DHD platform.  In our seventh video, Scott Page and Brian Maurer discuss cost factors when developing a new project, including the total cost from CU*Answers as well as from vendors.  Brian and Scott also explain the long-term value for the network, as once a project is completed, it can be made available to other clients via our online store.

View the Video

To view additional DHD videos, click here to visit our website!


DHD Video Series: Timing Considerations – What a Custom Project Process Entails

Check out the Developer’s Help Desk video series for answers to common questions and tips relating to the DHD platform.  In our sixth video, Scott Page and Brian Maurer discuss timing considerations for custom projects and how these may differ between projects readily available in the CU*Answers online store versus a brand new development that is starting from scratch.  Additionally, Scott and Brian discuss the timetable clients should expect from the initial request for a project to the point where development is able to begin.

View the Video

To view additional DHD videos, click here to visit our website!


Developer’s Help Desk e-Alert: Check Out Our Recent Project Updates!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a recent vendor integration, which can be ordered through our online store.

  • REPAY  – REPAY is a full-service payment technology and processing provider for credit unions.  REPAY’s payment technology is intended to help credit unions increase member satisfaction and enhance their experience by offering a variety of secure payment services, including making loan payments from any outside financial institution while utilizing any credit/debit card.

CU*Answers has developed a daily file upload process to REPAY, including various member loan information to facilitate CU*BASE clients being able to offer this solution.  A separate payments file transmission is then received back daily and posted directly to the individual loan account accordingly, eliminating the need for a separate manual post process.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.

Disclaimer: The information regarding the service provider, product, or service referenced herein is provided as a convenience and for informational purposes only.  Such information does not constitute an endorsement or warranty by CU*Answers of any provider, product, or service.  Contact the service provider for any questions regarding whether these products or services are suitable for your business or organization.


DHD Video Series: Key Considerations – Understanding Custom Projects & Authorizing per Vendor Data Requests

Check out the Developer’s Help Desk video series for answers to common questions and tips relating to the DHD platform.  In our fifth video, Scott Page and Brian Maurer discuss what to keep in mind with vendor requests for data, including how to approach this part of the process with a level of caution and understanding why a vendor might be interested in collecting more data from you.

View the Video

To view additional DHD videos, click here to visit our website!


Check Out the Developer’s Help Desk Video Series: Key Considerations – Engaging the DHD Too Late in the Process

Check out the Developer’s Help Desk video series for answers to common questions and tips relating to the DHD platform.  In our fourth video, Scott Page and Brian Maurer discuss challenges that credit unions may face if they don’t reach out to the DHD early enough in the planning of a project.  The sooner you engage with the DHD, the sooner we can provide you with a timeline and cost estimates for a project!

View the Video

To view additional DHD videos, click here to visit our website!


The Developer’s Help Desk is Ready to Make Your Project Vision a Reality!

The Developer’s Help Desk (DHD) provides a means of facilitating the process by which clients design, build, and mange custom projects in an innovative way.  Our virtual store features over 200 products and services, providing a variety of Off-the Shelf products and services for which CU*Answers has previously developed, as well as the option getting started with a Custom Project request.

Key Benefits of working with the Developer’s Help Desk

  • Our online shopping outlet allows you to easily review and purchase various products and services.
  • Our services are uniquely targeted to clients interested in designing, building and managing projects for themselves.
  • You are the boss, empowered to tell us your vision and contracting only for the services required.
  • Think of DHD as your project’s general contractor, helping determine the level of resource/services needed from CU*Answers, then bidding out the job accordingly.
  • Additionally, our project developers/programmers, technical writers, quality controllers and marketing experts act as subcontractors – you simply pay as per the bid for completing the job.

Whether you’re looking to order a “canned product” (such as converting from one supported EFT switch to another) want to initiate a new Custom Project request, or are interested in professional services to help architect your own solution outside of CU*Answers, the DHD team is happy to assist!

If you would like additional information or have questions, please contact the DHD team by clicking here.


Check Out the Developer’s Help Desk Video Series: What Makes the DHD Unique?

Check out the Developer’s Help Desk video series for answers to common questions and tips relating to the DHD platform.  In our third video, Scott Page and Brian Maurer discuss the differences between working on a custom project with DHD versus the traditional development processes through CU*Answers.  These include placing you in control to better meet the needs of your organization and the ability to work at a pace that suits your credit union and vendor(s).

View the Video

To view additional DHD videos, click here to visit our website!


Check Out the Developer’s Help Desk Video Series: What’s the Value to a Vendor?

The Developer’s Help Desk is pleased to debut a new series of videos where we answer common questions and discuss tips relating to the DHD platform.  In our second video, Scott Page and Brian Maurer explore the value the DHD can provide to a vendor or client, including the option for greater control over the development process and a faster time frame for the completion of a project.

View the Video

To view additional DHD videos, click here to visit our website!


Developer’s Help Desk e-Alert: Check Out Our Recent Project Updates!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a recent vendor integration, which can be ordered through our online store.

  • Devenir  – Devenir is a national leader in powering investment solutions for healthcare accounts.  Devenir delivers investment solutions that power health care account offerings for a variety of industries, including credit unions and banks to deliver convenient, cost-effective HSA solutions that increase member value while giving account holders the power to save for future health care expenses.

CU*Answers has developed an Off Trial Balance solution with Devenir to receive a daily balance/status file.  Utilizing the AFT feature in CU*BASE, your members can ‘transfer’ funds from their HSA account to their Devenir investment account.  When funds are liquidated through Devenir, the money will be transferred back into the member’s HSA account.

With this information, your members will quickly associate these extended services as direct credit union services – not a separate vendor or broker with whom they would normally be required to connect with separately for an initial review of these accounts.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Check Out the Developer’s Help Desk Video Series: Why Did CU*Answers Organize the DHD?

The Developer’s Help Desk is pleased to debut a new series of videos where we answer common questions and discuss tips relating to the DHD platform.  In our first video, Scott Page and Brian Maurer explore how the Developer’s Help Desk came to be and discuss some of the benefits that DHD provides our credit unions.

View the Video

To view additional DHD videos, click here to visit our website!


Developer’s Help Desk e-Alert: Don’t Forget to Check Out These Projects!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  We’d like to remind our clients that the following integrations are available and can be ordered through our online store.

  • Sageworks (Abrigo) – provides financial analysis and risk management software to financial institutions.  CU*Answers has developed a daily data file extract to be delivered, which may include various loan, collections and deposit data.
  • Suntell – offers a risk management system for various commercial loan origination and loan management services.  CU*Answers has developed a daily data file extract to be delivered.

If you would like additional information, or have questions regarding these integrations, please contact the DHD team by clicking here.