Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce the latest vendor integration, which can now be ordered through our online store.

  • American National Insurance (ANICO) – ANICO provides a broad line of insurance and financial products through an agent network across 50 states.  These products include life insurance, annuities, health insurance and more.  CU*Answers has developed a daily data file extract process to be delivered to ANICO.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


CU*Answers provides 1st quarter project volumes for Developer’s Help Desk

CU*Answers announced that custom requests being submitted and projects being completed by its Developer’s Help Desk (DHD) continue to grow. During the first fiscal quarter of 2020, 88 custom projects were fully completed, which represented nearly 4,300 programming hours. 160 custom project requests were submitted, which represented an increase of 9% from the previous quarter. These custom requests were submitted by 88 different CU*BASE processing clients.

Scott Page, DHD business manager, said the DHD is all about providing a unique opportunity for clients and vendors to consider when exploring a new custom software opportunity. A big part of this initiative is to encourage clients to be the project designer, and contract with CU*Answers professional services for only those services needed as per the total project scope.

To learn more about the Developer’s Help Desk, visit them at their website.


Developer’s Help Desk e-Alert: Check Out Our Latest Projects!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce two new vendor integrations that have recently been completed, and may be ordered through our online store.

  • Velocity (ILS) – Velocity ILS (Intelligent Limit System) is an overdraft management and reporting system for managing overdraft services as a line of business, while also meeting regulatory/compliance expectations.  CU*Answers has developed a daily file exchange process for various member account/overdraft information.
  • Marquis – Marquis provides marketing and compliance software as well as expertise for clients to assemble, analyze and act on their data – including a better understanding of member relationships and potential opportunities.  CU*Answers has developed a daily file extract to be delivered to Marquis.

If you would like additional information, or have questions regarding these integrations, please contact the DHD team by clicking here.


Developer’s Help Desk Reflections: Q4 Newsletter

As we wrap up 2019, Developer’s Help Desk would like to introduce two key leaders per our custom development processes.  Read the Developer’s Help Desk Q4 Newsletter to hear more on the following topics:

  • Lorie Morse, AVP of Integrated Technologies, discusses the steps involved in receiving custom requests and how these are presented to the DHD Project Team, including the bid process and final approval.
  • Kim Claflin, Manager of Custom Services Development, explains her duties in gathering requirements from credit unions and vendors to determine the scope of a project, as well as communicating project statuses and overseeing data.

During the fourth fiscal quarter of 2019, the DHD team received 147 custom project requests and completed 94 custom projects, which represented 3,075 programming hours.  These statistics and more can be viewed within the Q4 Newsletter!


CU*Answers releases new API catalog

CU*Answers recently announced the publishing of its Fall 2019 API Catalog. API development represents an important process to continually enhancing CU*Answers’ capabilities to remain flexible for providing data in a streamlined, secure manner. This is not only for the tools the cooperative CUSO develops, but provides a gateway to allow others to develop products that connect with and integrate into the CU*Answers product suite.

Scott Page, DHD Business Manager, said: “The API catalog lets users familiarize themselves with the APIs that are available through the DHD: both existing APIs and ones that will be released soon. CU*Answers now features over 300 free APIs for every client to consider as they are thinking of project development strategies. For any credit union looking to order a free API catalog, they may do so directly through our DHD Online Store.”


Developer’s Help Desk e-Alert: Check Out Our Latest Projects!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce two new vendor integrations that have recently been completed, and may be ordered through our online store.

  • Sageworks (Abrigo) – provides financial analysis and risk management software to financial institutions.  CU*Answers has developed a daily data file extract to be delivered, which may include various loan, collections and deposit data.
  • Suntell – offers a risk management system for various commercial loan origination and loan management services.  CU*Answers has developed a daily data file extract to be delivered.

If you would like additional information, or have questions regarding these integrations, please contact the DHD team by clicking here.


CU*Answers DHD client participation steadily growing

CU*Answers announced that the volume of custom programming projects submitted through its Developer’s Help Desk (DHD) is steadily increasing. For its recently completed 2019 fiscal year, the team announced that 272 custom programming projects were fully completed, which represented nearly 19,000 programming hours. The volume of custom project requests received also increased by over 15% as compared with the previous 12-month fiscal period.

Scott Page, Developer’s Help Desk business manager, said: “It’s very exciting to see the level of growth of custom programming project requests being received, developed and moved into production. The DHD business model is designed to provide clients a unique partnership opportunity to design, build and manage custom software solutions on their terms. Per these latest statistics, the volume of participating clients continues to escalate.”

To learn more about the Developer’s Help Desk, visit them at their website.


CU*Answers announces DHD 4th quarter project volumes

CU*Answers announced its Developer’s Help Desk (DHD) volumes are growing as the number of custom projects being completed and project requests submitted continues to escalate.

During the fourth fiscal quarter of 2019, 82 custom projects were fully completed, which represented nearly 3,000 programming hours. Additionally, 129 custom project requests were submitted, which represented an increase of 15% from the previous period.

Scott Page, DHD business manager, said the DHD is intended to provide an innovative strategy for how CU*Answers works with clients and vendors for developing new software initiatives. He described as part of this process, clients are encouraged to be the project designer, and contract for CU*Answers professional services only as desired within the overall project scope.

To learn more about the Developer’s Help Desk, visit them at their website.


Developer’s Help Desk marks two-year anniversary

CU*Answers announced that its Developer’s Help Desk has reached its two-year anniversary. In its first two years the DHD completed 378 (custom) Design Studio project requests, which encompassed 16,000 programming hours. The volume of Design Studio projects completed in year one increased by 30% and the number of applied programming hours increased by 40%.

Scott Page, Developer’s Help Desk business manager, said: “It’s exciting to see the growth in client Design Studio project requests, programming development and completed projects moved into production. The DHD brand is considerably more established, and the volume of custom project orders being placed through our DHD website and online store is steadily growing. As mentioned, this is reflected in activities performed during year two as compared to our first year. Looking ahead, we believe the number of clients seeking to engage with the DHD team for helping fulfill their vision to develop desired new software tools will only continue to escalate.”

To learn more about the Developer’s Help Desk, visit them at their website.


CU*Answers DHD project requests growing

CU*Answers announced that the volume of Design Studio (custom software) projects submitted through its Developer’s Help Desk (DHD) is steadily increasing.

During the most recent 12-month period, 224 Design Studio projects were fully completed, which represented over 7,600 programming hours. The volume of Design Studio project requests received also increased by over 20% compared with the previous 12-month period.

Scott Page, Developer’s Help Desk business manager, said: “It’s exciting to see the level of growth of Design Studio project requests being received, developed and moved into production. The DHD business model is designed to provide clients a unique partnership opportunity to design, build and manage custom software solutions on their terms.”

To learn more about the Developer’s Help Desk, visit them at their website.


DHD Online Store continues to expand

CU*Answers announced that its Developer’s Help Desk (DHD) online store continues to expand and is seeing steady growth in client orders received. The DHD store now features over 175 products and services, and is located within the CU*Answers Online Store. A new section featuring recently completed DHD project development successes has been added for clients to quickly scan for potential tools peers have successfully implemented at their credit unions.

Scott Page, business development manager, said: “The online store continues to evolve, and provides a unique opportunity for better serving our clients. It offers an online retail shopping experience for ordering a variety of off-the shelf tools CU*Answers has previously developed or getting started with a Design Studio (custom) project request. By grouping these project types into various categories, we can offer an even simpler, more streamlined approach for clients to be able to quickly review and determine a potential solution. For many clients, the online store has become a first research point for helping determine a possible business strategy.”


Integrations System Maintenance 1/23/2019

On Wednesday January 23rd, 2019 starting at 10:00PM EST through approximately 1:00 AM EST January 24th 2019, we will be performing updates on database systems that host the following services:

  • All Indirect Lending Integrations
  • Ready-to-Book and Ready-to-Look Integrations
  • Autobooks API Integration
  • QualiFile
  • CBC Tri-merge Credit Reports
  • NADA Collateral Valuation
  • EFT Card Activity Push Notifications
  • Experian Direct Credit and Decision Model Services
  • MAP/MOP API Systems
  • Precise ID Verification (Utilized in MAP/MOP)

These services will be unavailable periodically throughout the maintenance window. As always, if you notice anything out of the ordinary please contact integrations@cuanswers.com