Developer’s Help Desk hits three-year mark

CU*Answers announced that its Developer’s Help Desk celebrated its third anniversary since its formation in 2017. During its first three years, the DHD received 1,605 custom project requests, and completed 726 projects, which encompassed over 30,000 programming hours. The volume of custom software projects completed in year three as compared to year one increased by 42% and the number of applied programming hours increased by 70%.

Scott Page, Developer’s Help Desk Business Manager, said: “It’s exciting to see the continued growth in client and vendor custom software project requests, programming development and completed projects moved into production. Today, the DHD business brand is considerably more established, and the volume of custom project orders being placed through our DHD website and online store is steadily growing. Looking ahead, we believe the number of clients seeking to engage with the DHD team to help fulfill their vision to develop desired new software solutions will only continue to grow.”

To learn more about the Developer’s Help Desk, visit them at their website.


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store.

  • Verafin – Verafin specializes in anti-money laundering and fraud detection for the financial services industry.  Verafin can help credit unions meet their regulatory monitoring and reporting requirements, identify suspicious activity and detect fraudulent activity using advanced analytics.  CU*Answers has developed a batch data file upload to Verafin, which includes optional ACH data.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk Team – Meet Lorie Morse

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Lorie Morse has been with CU*Answers for 24 years, with 15 of those years spent as part of the technical industry.  Lorie oversees three of our programming teams – Custom, Conversion and EFT Programming.

Lorie and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk Team – Meet Brian Maurer

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Brian Maurer is an IT leader with more than 20 years of experience.  Brian currently oversees 11 teams that make up the CU*Answers Software Development department.

Brian and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk Team – Meet Brian Maurer

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Brian Maurer is an IT leader with more than 20 years of experience.  Brian currently oversees 11 teams that make up the CU*Answers Software Development department.

Brian and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk Team – Meet Scott Page

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

With more than 40 years of industry experience, Scott Page works to ensure that the unique initiative of Developer’s Help Desk provides a solid business methodology and supports an audience of creative developers.

Scott and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a recent vendor integration, which can now be ordered through our online store.

  • TruHome – TruHome offers a wide range of mortgage solutions/ services to credit unions nationwide.  CU*Answers has developed an OTB strategy to facilitate staff/members viewing their TruHome loans on CU*BASE and allow members to make loan payment files (i.e. CU*BASE tellering) back to TruHome.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


CU*Answers adds 3rd party vendor integrations

CU*Answers recently announced that its Developer’s Help Desk (DHD) completed 81 custom projects during its second fiscal quarter, including two recent 3rd party vendor integrations. These vendor integrations included:

  • Augeo (Statement Print Rewards) – CU*Answers offers a product which facilitates the printing of Augeo rewards on CU*BASE member statements.
  • Van Wagenen Financial Services – CU*Answers has developed a file exchange process for uploading a CU*BASE loan data file.

Scott Page, DHD business manager, said the DHD team is regularly adding new third party vendor integrations to its overall suite of CU*BASE services. He mentioned that clients may easily place orders for these integrations via the DHD Online Store, which features 300+ software products and services. The DHD is designed to provide a unique opportunity for clients and vendors when considering a new custom software strategy, and these 3rd party integrations are normally a direct result of a specific client request for a targeted vendor solution. To learn more about the Developer’s Help Desk, visit them at their website.


Meet the Developer’s Help Desk Team!

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Whether you’re looking to order an “off the shelf” project or would like to go down a whole new road and work with an outside vendor to build a customized solution, the DHD team is here to assist.

The DHD team is ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to meet the team and learn more!


An Introduction to the Developer’s Help Desk, Part Two

Have a great idea for custom software for your organization?  Turn to the Developer’s Help Desk to build it!  Whether you are looking to create something on your own or want to collaborate on your project, the DHD is a great resource for making your idea a reality!

Get to know the Developer’s Help Desk team and learn what they are all about – follow the link below to view the second in an introductory video series!

View the Video

For more information, visit the Developer’s Help Desk website.


An Introduction to the Developer’s Help Desk, Part One

Have a great idea for custom software for your organization?  Turn to the Developer’s Help Desk to build it!  Whether you are looking to create something on your own or want to collaborate on your project, the DHD is a great resource for making your idea a reality!

Get to know the Developer’s Help Desk team and learn what they are all about – follow the link below to view the first in an introductory video series!

View the Video

For more information, visit the Developer’s Help Desk website.


CU*Answers releases DHD 2nd quarter project volumes

CU*Answers announced its Developer’s Help Desk (DHD) volumes remains high as per the number of custom requests being submitted and projects being completed.

For the second fiscal quarter of 2020, 67 custom projects were fully completed, which represented over 2,500 programming hours. Additionally, 134 custom project requests were submitted for the period, and increased the total custom requests received to over 300 for the fiscal year. These custom requests were submitted by 84 different CU*BASE processing clients.

Scott Page, DHD business manager, said the DHD is inherently designed to provide a DIY opportunity for how clients coordinate software development projects with CU*Answers. Clients are openly encouraged to facilitate the process to design, build, and manage custom projects, and only contract CU*Answers for professional project related services as desired.

To learn more about the Developer’s Help Desk, visit them at their website.