Category: Developer’s Help Desk

Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store.

  • LoanPay Xpress – LoanPay Xpress delivers an all-in-one, multi-channel, mobile optimized platform for loan payment acceptance.  LoanPay Xpress provides borrowers of all types with a quick and easy method for making their loan payments from any outside FI checking/savings account or credit/debit card.  Several benefits include reduced paper check handling, decreased in-bound call volumes, and automating your credit union’s back-end ACH payment posting.  CU*Answers has developed a daily file upload process to Magic Wrighter including various member loan and credit card information, in order to facilitate CU*BASE clients being able to offer this solution.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store.

  • LoanPay Xpress – LoanPay Xpress delivers an all-in-one, multi-channel, mobile optimized platform for loan payment acceptance.  LoanPay Xpress provides borrowers of all types with a quick and easy method for making their loan payments from any outside FI checking/savings account or credit/debit card.  Several benefits include reduced paper check handling, decreased in-bound call volumes, and automating your credit union’s back-end ACH payment posting.  CU*Answers has developed a daily file upload process to Magic Wrighter including various member loan and credit card information, in order to facilitate CU*BASE clients being able to offer this solution.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk Team – Project Life Cycle

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

The Software Development Life Cycle (SDLC) documents the rules and procedures for approving, tracking and communicating the status of software development as it moves through the CU*Answers production “factory” – from initial request all the way through final implementation for clients.

For an in-depth look at the Software Development Life Cycle, refer to the PDF booklet located here.  Or, for information on getting started with a Custom Project, click here to visit the Developer’s Help Desk website.


Developer’s Help Desk Team – The Power of the API

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

API development represents an important process to continually enhancing our flexibility in proving data via a streamlined, secure manner.  This applies not only to the tools we develop but provides a gateway to allow others to develop products that connect and integrate into the CU*Answers product suite.

This process is important for a variety of reasons – for instance, once an API is developed, it may be used by other third party applications, CU*BASE, It’s Me 247 Online Banking, loan applications and additional access points in the future.  Learn more about API by viewing the video below!

View the Video


Developer’s Help Desk Team – Meet Kim Claflin

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Account Executive Kim Claflin brings experience from both the programming and project management worlds to assist with projects across various platforms in CU*BASE, as well as other integration points.

Kim and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store.

  • Verafin – Verafin specializes in anti-money laundering and fraud detection for the financial services industry.  Verafin can help credit unions meet their regulatory monitoring and reporting requirements, identify suspicious activity and detect fraudulent activity using advanced analytics.  CU*Answers has developed a batch data file upload to Verafin, which includes optional ACH data.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk Team – Meet Lorie Morse

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Lorie Morse has been with CU*Answers for 24 years, with 15 of those years spent as part of the technical industry.  Lorie oversees three of our programming teams – Custom, Conversion and EFT Programming.

Lorie and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk Team – Meet Brian Maurer

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Brian Maurer is an IT leader with more than 20 years of experience.  Brian currently oversees 11 teams that make up the CU*Answers Software Development department.

Brian and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk Team – Meet Brian Maurer

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Brian Maurer is an IT leader with more than 20 years of experience.  Brian currently oversees 11 teams that make up the CU*Answers Software Development department.

Brian and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk Team – Meet Scott Page

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

With more than 40 years of industry experience, Scott Page works to ensure that the unique initiative of Developer’s Help Desk provides a solid business methodology and supports an audience of creative developers.

Scott and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a recent vendor integration, which can now be ordered through our online store.

  • TruHome – TruHome offers a wide range of mortgage solutions/ services to credit unions nationwide.  CU*Answers has developed an OTB strategy to facilitate staff/members viewing their TruHome loans on CU*BASE and allow members to make loan payment files (i.e. CU*BASE tellering) back to TruHome.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


CU*Answers adds 3rd party vendor integrations

CU*Answers recently announced that its Developer’s Help Desk (DHD) completed 81 custom projects during its second fiscal quarter, including two recent 3rd party vendor integrations. These vendor integrations included:

  • Augeo (Statement Print Rewards) – CU*Answers offers a product which facilitates the printing of Augeo rewards on CU*BASE member statements.
  • Van Wagenen Financial Services – CU*Answers has developed a file exchange process for uploading a CU*BASE loan data file.

Scott Page, DHD business manager, said the DHD team is regularly adding new third party vendor integrations to its overall suite of CU*BASE services. He mentioned that clients may easily place orders for these integrations via the DHD Online Store, which features 300+ software products and services. The DHD is designed to provide a unique opportunity for clients and vendors when considering a new custom software strategy, and these 3rd party integrations are normally a direct result of a specific client request for a targeted vendor solution. To learn more about the Developer’s Help Desk, visit them at their website.