Is This a Project for Developer’s Help Desk?

CU*Answers empowers credit unions to strengthen the credit union movement by working together to enhance the tools we all utilize every day.  Enhancements to CU*BASE normally fall under two primary criteria: improvements to existing functionality and custom development projects.  Have you ever wondered what the differences are?

Our credit unions have amazing ideas on how to enhance the tools credit unions staff members like yourselves use every day!  Making such a change could affect everyone in the CU*Answers family – some changes save you time, others drive your business.  The CU*Answers Idea Form process is a means that allows you to make a case for what you need.  The Idea Form process is like a suggestion box: it’s a method to ask for an enhancement, a new feature, maybe a new report.  Find out more about the Idea Forms Here.

Sometimes an enhancement to an existing feature is not what you need to meet the operational needs of your credit unions or your members’ expectations.  In this case, you need a strategy for developing custom software with CU*Answers.  This is where the Developer’s Help Desk  (DHD) comes in.  DHD is uniquely positioned to help you envision your case, develop a strategy and help bring your plan to life.  DHD Consultants stand at the ready to assist credit union executives and managers of all experience levels in navigating  the 6 major development phases of custom projects: Think it, Write it, Fund it, Build it, Launch it, Support it.  DHD makes getting started with a custom programming project easy!

DHD features many off the shelf products ready to deploy or activate for your credit union.  These products typically represent a newer project that has been completed for a peer; these types of solutions are easily modified for other CU*BASE clients to benefit, and in most cases, are offered at a lower price point.  Check out the DHD online store to see what others have been up to!


CU*Answers releases DHD 3rd quarter project volumes

CU*Answers announced its Developer’s Help Desk (DHD) the volume of custom requests being submitted and projects being completed remain high. During for the third fiscal quarter of 2020, 67 custom projects were fully completed, which represented over 3,300 programming hours. 87 custom project requests were submitted for the period, and increased the total custom requests received total to 390 for the fiscal year. These custom requests were submitted by 70 different CU*BASE processing clients.

Scott Page, DHD business manager, said the DHD is intended to provide an innovative strategy for how CU*Answers works with clients and vendors for developing new software initiatives. Clients are encouraged to be the project designer and contract CU*Answers for professional services only as desired within the overall project scope.

To learn more about the Developer’s Help Desk, visit them at their website.


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store.

  • LoanPay Xpress – LoanPay Xpress delivers an all-in-one, multi-channel, mobile optimized platform for loan payment acceptance.  LoanPay Xpress provides borrowers of all types with a quick and easy method for making their loan payments from any outside FI checking/savings account or credit/debit card.  Several benefits include reduced paper check handling, decreased in-bound call volumes, and automating your credit union’s back-end ACH payment posting.  CU*Answers has developed a daily file upload process to Magic Wrighter including various member loan and credit card information, in order to facilitate CU*BASE clients being able to offer this solution.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store.

  • LoanPay Xpress – LoanPay Xpress delivers an all-in-one, multi-channel, mobile optimized platform for loan payment acceptance.  LoanPay Xpress provides borrowers of all types with a quick and easy method for making their loan payments from any outside FI checking/savings account or credit/debit card.  Several benefits include reduced paper check handling, decreased in-bound call volumes, and automating your credit union’s back-end ACH payment posting.  CU*Answers has developed a daily file upload process to Magic Wrighter including various member loan and credit card information, in order to facilitate CU*BASE clients being able to offer this solution.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk Team – Project Life Cycle

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

The Software Development Life Cycle (SDLC) documents the rules and procedures for approving, tracking and communicating the status of software development as it moves through the CU*Answers production “factory” – from initial request all the way through final implementation for clients.

For an in-depth look at the Software Development Life Cycle, refer to the PDF booklet located here.  Or, for information on getting started with a Custom Project, click here to visit the Developer’s Help Desk website.


Developer’s Help Desk Team – The Power of the API

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

API development represents an important process to continually enhancing our flexibility in proving data via a streamlined, secure manner.  This applies not only to the tools we develop but provides a gateway to allow others to develop products that connect and integrate into the CU*Answers product suite.

This process is important for a variety of reasons – for instance, once an API is developed, it may be used by other third party applications, CU*BASE, It’s Me 247 Online Banking, loan applications and additional access points in the future.  Learn more about API by viewing the video below!

View the Video


Developer’s Help Desk Team – Meet Kim Claflin

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Account Executive Kim Claflin brings experience from both the programming and project management worlds to assist with projects across various platforms in CU*BASE, as well as other integration points.

Kim and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store.

  • Verafin – Verafin specializes in anti-money laundering and fraud detection for the financial services industry.  Verafin can help credit unions meet their regulatory monitoring and reporting requirements, identify suspicious activity and detect fraudulent activity using advanced analytics.  CU*Answers has developed a batch data file upload to Verafin, which includes optional ACH data.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk Team – Meet Lorie Morse

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Lorie Morse has been with CU*Answers for 24 years, with 15 of those years spent as part of the technical industry.  Lorie oversees three of our programming teams – Custom, Conversion and EFT Programming.

Lorie and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk Team – Meet Brian Maurer

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Brian Maurer is an IT leader with more than 20 years of experience.  Brian currently oversees 11 teams that make up the CU*Answers Software Development department.

Brian and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk Team – Meet Brian Maurer

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

Brian Maurer is an IT leader with more than 20 years of experience.  Brian currently oversees 11 teams that make up the CU*Answers Software Development department.

Brian and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!


Developer’s Help Desk Team – Meet Scott Page

The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers!  DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way.

With more than 40 years of industry experience, Scott Page works to ensure that the unique initiative of Developer’s Help Desk provides a solid business methodology and supports an audience of creative developers.

Scott and the DHD team are ready to work closely with you to make your vision a reality!  Visit the Developer’s Help Desk website to learn more!