Category: DHD Press Release

Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a recent vendor integration, which can now be ordered through our online store.

  • Augeo (Statement Print Rewards) – Augeo provides comprehensive rewards offerings to support the member loyalty programs of financial institutions.  CU*Answers now offers a product which facilitates the printing of Augeo rewards on CU*BASE member statements.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


CU*Answers adds three new 3rd party integrations

CU*Answers recently announced that its Developer’s Help Desk (DHD) has completed 88 custom projects during its first fiscal quarter, including 3 new third-party vendor integrations. These vendor integrations included:

  • Sageworks (Abrigo) – CU*Answers has developed a daily data file extract to be delivered, which may include loan, collections and deposit data.
  • Suntell – CU*Answers has developed a daily data file extract to be delivered.
  • American National Insurance (ANICO) – CU*Answers has developed a daily data file extract to be delivered.

Scott Page, DHD business manager, said the DHD team is regularly adding new third-party vendor integrations to its online store of software products and services from which clients may easily place orders. The DHD is designed to provide a unique opportunity for clients and vendors to consider when exploring a new custom software opportunity, and vendor integrations are a direct result of client requests. To learn more about the Developer’s Help Desk, visit them at their website.


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce the latest vendor integration, which can now be ordered through our online store.

  • Van Wagenen Financial Services – Van Wagenen Financial Services offers CPI as well as a variety of insurance products and services to clients.  CU*Answers has developed a file extract process for uploading various CU*A loan data.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


CU*Answers DHD offers custom project planning video

CU*Answers announced its Developer’s Help Desk (DHD) has recently added its newest video to the DHD website for building custom software with CU*Answers.

Scott Page, business manager for the Developer’s Help Desk, said the DHD offers a creative new way for clients to design, build and manage custom development software solutions with CU*Answers. An important tool for helping introduce clients to the DHD initiative is a video series helping describe many of the unique services, techniques and considerations when considering a project initiative.

Page said this newest video is targeted to clients considering a custom project initiative, and various issues the DHD team has seen as clients initiate a custom process. This video focuses on three primary considerations:

  1. Clients engaging the DHD too late during their decision process
    1. Signing with a 3rd party prior to discussing with CU*Answers
    2. Unrealistic expectations as to what a 3rd party integration process may entail
    3. Will it still meet your intended goals?
  2. Understanding what member data is being requested by your 3rd party
    1. Don’t assume the vendor is requesting only the data you believe is necessary… you may be very surprised!
    2. Performing 3rd party due diligence, a critical component
    3. Having a vendor exit strategy in case things don’t work out
  3. Project cost and timing considerations
    1. Designing and building a custom project – what does it really mean?
    2. Pricing considerations, development layers, project roll-out timing

Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce the latest vendor integration, which can now be ordered through our online store.

  • American National Insurance (ANICO) – ANICO provides a broad line of insurance and financial products through an agent network across 50 states.  These products include life insurance, annuities, health insurance and more.  CU*Answers has developed a daily data file extract process to be delivered to ANICO.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


CU*Answers provides 1st quarter project volumes for Developer’s Help Desk

CU*Answers announced that custom requests being submitted and projects being completed by its Developer’s Help Desk (DHD) continue to grow. During the first fiscal quarter of 2020, 88 custom projects were fully completed, which represented nearly 4,300 programming hours. 160 custom project requests were submitted, which represented an increase of 9% from the previous quarter. These custom requests were submitted by 88 different CU*BASE processing clients.

Scott Page, DHD business manager, said the DHD is all about providing a unique opportunity for clients and vendors to consider when exploring a new custom software opportunity. A big part of this initiative is to encourage clients to be the project designer, and contract with CU*Answers professional services for only those services needed as per the total project scope.

To learn more about the Developer’s Help Desk, visit them at their website.


Developer’s Help Desk e-Alert: Check Out Our Latest Projects!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce two new vendor integrations that have recently been completed, and may be ordered through our online store.

  • Velocity (ILS) – Velocity ILS (Intelligent Limit System) is an overdraft management and reporting system for managing overdraft services as a line of business, while also meeting regulatory/compliance expectations.  CU*Answers has developed a daily file exchange process for various member account/overdraft information.
  • Marquis – Marquis provides marketing and compliance software as well as expertise for clients to assemble, analyze and act on their data – including a better understanding of member relationships and potential opportunities.  CU*Answers has developed a daily file extract to be delivered to Marquis.

If you would like additional information, or have questions regarding these integrations, please contact the DHD team by clicking here.


Developer’s Help Desk Reflections: Q4 Newsletter

As we wrap up 2019, Developer’s Help Desk would like to introduce two key leaders per our custom development processes.  Read the Developer’s Help Desk Q4 Newsletter to hear more on the following topics:

  • Lorie Morse, AVP of Integrated Technologies, discusses the steps involved in receiving custom requests and how these are presented to the DHD Project Team, including the bid process and final approval.
  • Kim Claflin, Manager of Custom Services Development, explains her duties in gathering requirements from credit unions and vendors to determine the scope of a project, as well as communicating project statuses and overseeing data.

During the fourth fiscal quarter of 2019, the DHD team received 147 custom project requests and completed 94 custom projects, which represented 3,075 programming hours.  These statistics and more can be viewed within the Q4 Newsletter!


CU*Answers releases new API catalog

CU*Answers recently announced the publishing of its Fall 2019 API Catalog. API development represents an important process to continually enhancing CU*Answers’ capabilities to remain flexible for providing data in a streamlined, secure manner. This is not only for the tools the cooperative CUSO develops, but provides a gateway to allow others to develop products that connect with and integrate into the CU*Answers product suite.

Scott Page, DHD Business Manager, said: “The API catalog lets users familiarize themselves with the APIs that are available through the DHD: both existing APIs and ones that will be released soon. CU*Answers now features over 300 free APIs for every client to consider as they are thinking of project development strategies. For any credit union looking to order a free API catalog, they may do so directly through our DHD Online Store.”


Developer’s Help Desk e-Alert: Check Out Our Latest Projects!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce two new vendor integrations that have recently been completed, and may be ordered through our online store.

  • Sageworks (Abrigo) – provides financial analysis and risk management software to financial institutions.  CU*Answers has developed a daily data file extract to be delivered, which may include various loan, collections and deposit data.
  • Suntell – offers a risk management system for various commercial loan origination and loan management services.  CU*Answers has developed a daily data file extract to be delivered.

If you would like additional information, or have questions regarding these integrations, please contact the DHD team by clicking here.


CU*Answers DHD client participation steadily growing

CU*Answers announced that the volume of custom programming projects submitted through its Developer’s Help Desk (DHD) is steadily increasing. For its recently completed 2019 fiscal year, the team announced that 272 custom programming projects were fully completed, which represented nearly 19,000 programming hours. The volume of custom project requests received also increased by over 15% as compared with the previous 12-month fiscal period.

Scott Page, Developer’s Help Desk business manager, said: “It’s very exciting to see the level of growth of custom programming project requests being received, developed and moved into production. The DHD business model is designed to provide clients a unique partnership opportunity to design, build and manage custom software solutions on their terms. Per these latest statistics, the volume of participating clients continues to escalate.”

To learn more about the Developer’s Help Desk, visit them at their website.


CU*Answers announces DHD 4th quarter project volumes

CU*Answers announced its Developer’s Help Desk (DHD) volumes are growing as the number of custom projects being completed and project requests submitted continues to escalate.

During the fourth fiscal quarter of 2019, 82 custom projects were fully completed, which represented nearly 3,000 programming hours. Additionally, 129 custom project requests were submitted, which represented an increase of 15% from the previous period.

Scott Page, DHD business manager, said the DHD is intended to provide an innovative strategy for how CU*Answers works with clients and vendors for developing new software initiatives. He described as part of this process, clients are encouraged to be the project designer, and contract for CU*Answers professional services only as desired within the overall project scope.

To learn more about the Developer’s Help Desk, visit them at their website.