Category: DHD

Developer’s Help Desk e-Alert: Check Out Our Recent Project Updates!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a recent vendor integration, which can be ordered through our online store.

  • Devenir  – Devenir is a national leader in powering investment solutions for healthcare accounts.  Devenir delivers investment solutions that power health care account offerings for a variety of industries, including credit unions and banks to deliver convenient, cost-effective HSA solutions that increase member value while giving account holders the power to save for future health care expenses.

CU*Answers has developed an Off Trial Balance solution with Devenir to receive a daily balance/status file.  Utilizing the AFT feature in CU*BASE, your members can ‘transfer’ funds from their HSA account to their Devenir investment account.  When funds are liquidated through Devenir, the money will be transferred back into the member’s HSA account.

With this information, your members will quickly associate these extended services as direct credit union services – not a separate vendor or broker with whom they would normally be required to connect with separately for an initial review of these accounts.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Check Out the Developer’s Help Desk Video Series: Why Did CU*Answers Organize the DHD?

The Developer’s Help Desk is pleased to debut a new series of videos where we answer common questions and discuss tips relating to the DHD platform.  In our first video, Scott Page and Brian Maurer explore how the Developer’s Help Desk came to be and discuss some of the benefits that DHD provides our credit unions.

View the Video

To view additional DHD videos, click here to visit our website!


CU*Answers develops new third party vendor integrations

CU*Answers recently announced that its Developer’s Help Desk (DHD) has completed nearly 100 custom projects during its first fiscal quarter of 2021. As usual, these included many 3rd party vendor integrations. Two of these vendor integrations included:

  • LoanPay Xpress (via Magic Wrighter) – provides borrowers with a quick and easy method for making their loan payments from any outside FI checking / savings account or credit/ debit card. CU*Answers has developed a daily file upload process to Magic Wrighter, including various member loan and credit card information to facilitate CU*BASE clients being able to offer this solution.
  • Visible Equity (an nCino Company) – Visible Equity provides a comprehensive, intuitive ALLL/ CECL software that allows a user to easily segment their portfolio, analyze individual loans for impairment and expected loss, run stress test scenarios and prepare comprehensive reports. CU*Answers has developed a monthly data upload process to Visible Equity that includes various member information to facilitate CU*BASE clients wishing to offer this solution.

Scott Page, DHD Business Manager, said the DHD team is constantly adding new third-party vendor integrations to its CU*BASE services suite. Clients may place orders for these integrations via the DHD Online Store, which features over 300 software products and services. To learn more about the Developer’s Help Desk, visit them at their website.


Developer’s Help Desk e-Alert: Don’t Forget to Check Out These Projects!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  We’d like to remind our clients that the following integrations are available and can be ordered through our online store.

  • Sageworks (Abrigo) – provides financial analysis and risk management software to financial institutions.  CU*Answers has developed a daily data file extract to be delivered, which may include various loan, collections and deposit data.
  • Suntell – offers a risk management system for various commercial loan origination and loan management services.  CU*Answers has developed a daily data file extract to be delivered.

If you would like additional information, or have questions regarding these integrations, please contact the DHD team by clicking here.


CU*Answers releases DHD 1st quarter project activity

CU*Answers announced its Developer’s Help Desk (DHD) volumes are expanding as the number of custom projects being completed and project requests submitted continues to grow.

During its first fiscal quarter of 2021, 64 custom projects were fully completed, which included nearly 3,900 programming hours. Additionally, 112 custom project requests were submitted, which resulted in 96 custom bids being provided to 66 clients utilizing its CU*BASE processing system. The project requests volume represented an increase of 23% from the previous period.

Scott Page, DHD business manager, said the DHD is inherently designed to provide a DIY opportunity for how clients coordinate software development projects with CU*Answers. Clients are encouraged to facilitate the process to design, build, and manage custom projects, and only contract with CU*Answers for professional project related services as desired.

To learn more about the Developer’s Help Desk, visit them at their website.


Developer’s Help Desk e-Alert: Check Out Our Recent Project Updates!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce previous vendor integrations, which can be ordered through our online store.

  • Visible Equity (an nCino Company) – Visible Equity provides comprehensive, intuitive ALLL/CECL software that allows a user to easily segment their portfolio, analyze individual loans for impairment and expected loss, collectively review loans using CECL-compliant loss rate methods, incorporate qualitative and environmental factors and reasonable and supportable forecasts, run stress test scenarios, and instantly produce a comprehensive suite of reports and disclosures.  CU*Answers has developed a monthly data upload process to Visible Equity that includes various member information to facilitate CU*BASE clients’ ability to utilize this solution.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk e-Alert: Check Out Our Latest Projects!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce previous vendor integrations, which can be ordered through our online store.

CU*Answers now offers an integration strategy with several third-party loan origination software platforms to submit applications to CU*BASE.  The vendors we currently partner with are Sync1, CU Direct, and MeridianLink.  Each of these integrations incorporates a seamless two-way transmission of data between the two systems.  The application and underwriting process is handled within the third-party software.  Once approved, the loans are delivered to CU*BASE for member account creation and funding of the loan.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk project volumes on the rise

CU*Answers announced that the volume of custom software project requests being submitted and developed by its Developer’s Help Desk (DHD) team is continuing to grow.

During the most recent 12-month period, 295 custom projects were completed, which represented 9,300 programming hours. Additionally, 518 custom project requests were submitted, which resulted in 460 custom bids being provided to clients utilizing the CUSO’s CU*BASE processing system. CU*Answers said the volume of incoming project requests had grown by 10% from the previous period.

Scott Page, Developer’s Help Desk business manager, said: “It’s exciting to see the level of growth of custom project requests being received, developed and moved into production. The DHD business model is designed to provide clients a unique partnership opportunity to design, build and manage custom software solutions on their terms.”

To learn more about the Developer’s Help Desk, visit them at their website.


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store.

  • SavvyMoney – SavvyMoney not only assists your membrs with viewing their credit score, but allows them to keep a running history as well.  This tool may also deliver educational factors on what is impacting the score and how members could improve it.  This can be useful as a financial counseling aid for credit unions.

CU*Answers has created an integration that brings the SavvyMoney financial tools and the VantageScores they utilize into It’s Me 247 desktop and mobile web banking, providing your members the ability to become familiar with their credit scores, along with a host of other tools.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


Developer’s Help Desk e-Alert: Check Out Our Latest Project!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store.

  • SWBC (Loan Payment Tool) – The SWBC Loan Payment Tool is available via a credit union website link and provides members an efficient and convenient method for making loan payments, utilizing debit/credit cards or ACH payment options.  This process may include two components: a Web Validation File sent from CU*Answers to SWBC and CU*Answers receiving a secured (daily) posting file from SWBC.  The file will include the payment amount, posting fee, loan account number and would debit the member’s account.

If you would like additional information, or have questions regarding this integration, please contact the DHD team by clicking here.


CU*Answers announces DHD 4th quarter project volumes

CU*Answers announced its Developer’s Help Desk (DHD) volumes are growing as the number of custom projects being completed and project requests submitted continues to grow.

During the fourth fiscal quarter of 2020, 56 custom projects were fully completed, which included nearly 2,500 programming hours. Additionally, 91 custom project requests were submitted, which resulted in 75 custom bids being provided to 56 clients using the CUSO’s CU*BASE processing system. This represented an increase of 10% from the previous period.

Scott Page, DHD business manager, said the DHD is intended to provide an innovative strategy for how CU*Answers works with clients and vendors for developing new software initiatives. As part of this process, clients are encouraged to be the project manager and contract CU*Answers professional services only as desired within the overall project scope.

To learn more about the Developer’s Help Desk, visit them at their website.


Developer’s Help Desk: Owner’s Voice and Owner’s View

CU*Answers is, at its core, a cooperative organization.  We are constantly communicating what it means to be a transparent CUSO.  As a cooperative, CU*Answers needs your input to move in the right direction.  The collective input from our owners allows CU*Answers to shape our future together!

Owner’s Voice

Discussion and voting within Owner’s Voice allows every owner to contribute to the process of guiding the priorities for the products and services offered at CU*Answers and our cuasterisk.com partners.  Learn more about whey we’re doing this, how to participate and much more about collaboration at CU*Answers – click here to visit Owner’s Voice!

Owner’s View

Owner’s View allows you to monitor the investments of your CUSO.  Search and filter your credit union’s projects, track them from start to finish, or leave notes and reminders on where a project currently stands for yourself and fellow credit union employees.  Click here to visit Owner’s View and learn more!